Salesforce Developer or Administrator Summer 13 maintenance Exam

1. What is a feature of the improved Setup user interface ?
Choose 2 answers

A) Personal Settings are available through a link on users Home tab .
B) The setup menu items are organised into goal-based categories.
C) Administrators can enable or disable the new setup user interface at any time .
D) The setup link appears as an option within the force.com app menu.

Ans> B C

Q2. What is a capability of Force.com Canvas ?
choose 2 answers

A) Expose an external Web application on the Chatter tab .
B) Expose a desktop application on a Visualforce page.
C) Limit who has access to a canvas application using permission sets.
D) Embed a Salesforce page in an external application .

Ans> AD

Q3. What can be used to restrict visitors to a site created with Site.com ?
A) Login Hours
B) IP Address
C) Email address
D) Browser version

Ans> B

Q4. What is a capability of enhanced report and dashboard folder sharing ?
choose 2 answers

A) The reports or dashboards in a folder can be shared with an individual user.
B) Reports or dashboards can be organised into subfolders within a folder.
C) Access to the report or dashboard in a folder rolls up through the role hierarchy.
D) Different access levels can be assigned to different users in the same folder.

Ans> A D

Q5. What is a capability of sandbox templates?
Choose 2 answers

A) Specify the objects whose data should be replicated in a full sandbox environment.
B) Create a configuration Only sandbox from a full sandboxes environment.
C) Save a template for re-use when creating a full sandbox environment.
D) Specify the data range for data being replicated in a full sandbox environment.

Ans> A C

Q6. When creating a custom formula field, what return type returns a true or false value?
A) Yes/No
B) Binary
C) Boolean
D) Checkbox

Ans> D

Q7. What is a capability of Salesforce Communities?
Choose 2 answers

A) Community members can control what contact information is visible to external users.
B) Customer Portal users and Customer community users can log into a community.
C) Visualforce or Force.com Sites must be used for an administrator to enable communities.
D) Communities can be customized by defining members,tabs, branding and email settings.

Ans> B D

Q8. How can Salesforce communities be used ?
Choose 2 answers

A) Customers can post on Twitter and LinkedIn group feeds .
B) Customers can get answers to their product and support questions.
C) Partners can log into Partner Portals to work with internal users.
D) Employees can connect with distributors, resellers and suppliers.

Ans> B D

Salesforce Developer or Administrator Winter 14 maintenance exam

1. What is the capability of embedded analytics?
a. Reports charts can be used to show data from tabular, summary and joined reports.
b. An embedded chart can be filtered to show data for the record on which it appears.
c. Report charts can be embedded on page layouts for standard and custom objects
d. An embedded chart can be used to share report data from a personnal folder

Ans>  BC

2. What is the capability of Collaborative Forecasts?
a. View the forecast separately for each product family
b. Reflect split revenue amounts in the forecast.
c. Display the forecast by territory when using territory management
d. View the forecast for specific periods in a custom fiscal year.

Ans>  AB

3. What is the capability of Chatter Answers?
a. Users can save drafts of questions an answers to be posted later.
b. Users can post private replies to an Idea on the Ideas tab.
c. Users can reply to a question directly from an email notification.
d. Users can view Questions and Ideas activity on Chatter profiles.

Ans>  CD

4. What is the capability of Salesforce Identity?
a. Require users to have a HighAssurance session to edit, modify or delete selected objects.
b. Require users to have a High Assurance session to access Reports, Dashboards, and connected Apps.
c. Require users to use a time-based token when logging into Salesforce outside the trusted IP ranges.
d. Require users to enter a time-based token in addition to login credentials when accessing Salesforce.

Ans> BD

5. How can the Salesforce Console for Sales be customized?
a. Developers can create custom console components to display sales information.
b. Sales reps can create personal customizations to override which tabs are subtabs.
c. Administrators can add custom buttons to the navigation tab and the highlights panel.
d. Administrators can define primary tabs and subtabs to show related records on one screen.

Ans>  CD
6. How can an administrator customize Live Agent?
a. Add images, animations, and custom agent
b. Add pre-recorded voice greetings and music to chat invitations.
c. Configure automated chat invitations to route chats to agents with specific skills
d. Configure agent settings to accept chats from the Q&A tab.

Ans> AC

6. How can an administrator or developer restrict users from seeing other users in the organization?
a. Set the OWD for the User object to private
b. Enable the “Restrict Access to users” permission for all users
c. Disable manual sharing for the User object
d. Create a sharing rule to prevent users from seeing other users.

Ans> A
7. What is a true statement regarding Salesforce Knowledge?
a. Users can search and view articles without a knowledge User license
b. Users can create and publish articles without the Manage Articles permission.
c. Users can provide feedback on the Chatter feed of a draft article.
d. Users can add and remove supported languages in the knowledge base

Ans>  AC

8. What is a capability of historical trending?
a. Historical trending reports can be filtered to show only records that have changed.
b. Historical trending can track number, formula and checkbox fields.
c. Historical trending reports show changed values in different colors
d. Historical trending can be enabled for all standard and custom objects.

Ans>  AC

9. What is the capability of Site.com?
a. Multilingual Language Support
b. HTML page imports are supported
c. Creating Preview pages, templates for different platforms using Live Mode

Ans>  ABC

10. How can an administrator customize Salesforce Console?
a. Add the Home tab to the navigation tab.
b. Add related lists to the Interaction log Layout.
c. Add the Most Recent Tabs component to the footer.
d. Add a dashboard component to the Highlights Panel.

Ans>  AC

11. What is the capability of Entitlement Management?
a. Create recurring milestone within an entitlement process.
b. Execute a flow when a milestone is met or violated.
c. Define criteria-based sharing rules for an entitlement process.
d. View the countdown time to an active milestone’s Target Date

Ans>  AD

DEV 401 or Salesforce Developer Spring 14 maintenance exam

1.  What is the capability of Data Import Wizard?
A. An import file can be dragged into the wizard for uploading
B. Records can be imported for all standard and custom objects.
C. Field mappings can be saved and used in later imports.
D. Example import values are displayed to help for mapping

Ans> AB

2. What is a capability of Sales force Orders?
A. An Order can be associated with multiple pricebooks
B. Orders can be created directly from account or contract
C. Reduction orders can be created to process product returns
D. Account and contract fields on an Order can be modified

Ans> BC

3. How can a sales force administrator can control access to Sales force 1 mobile app?
A. Enforce IP restrictions for mobile devices
B. create and assign mobile configuration
C. Assign mobile user to standard profile
D. Define which users have login access

Ans> AD

4. Which option is available to user when building dashboard?
A. Group and name dashboard filter values
B. Display fraction as percentages in table component
C. Add upto 50 components in a single dashboard
D. Display data from multiple reports in a single component

Ans> AB

5. How can an administrator customize reporting for users?
A. Enable forecast trending for campaigns
B. Remove footer information from export reports
C. Limit the number of reports a single user can create
D. Hide report types from all users

Ans> BD

ADM 201 or Salesforce Administrator Spring 14 maintenance exam

1. What can an administrator do using SalesforceA on a mobile device?
Choose 3 answers

A.Assign a permission set to a user.
B.Reset a user's password.
C.Freeze a user.
D.Assign a user to a custom profile.
E.Create a new user.

Ans> ABC

2. Which Salesforce feature is used to create cases from the Salesforce side panel

in Outlook?

A.Workflow actions
B.Email-to-case
C.Global create actions
D.Web-to-case

Ans> C

3. What is a capability of Salesforce Orders?
Choose 2 answers

A.Account and contract fields on an order can be modified.
B.Reduction orders can be created to process product returns.
C.An order can be associated with multiple price books.
D.Orders can be created directly from an account or contract.

Ans> BD

4. What can users do on a topic detail page?
Choose 2 answers

A.View people who are knowledgeable about the topic.
B.Endorse themselves as knowledgeable about the topic.
C.Endorse other people as knowledgeable about the topic.
D.Rank knowledgeable people by level of expertise on the topic.

Ans> AC

5. What is a capability of Case Feed?
Choose 2 answers

A.Drag and drop attachments into emails.
B.Use @mentions to reference Chatter External users.
C.Add inline images to emails from the publisher.
D.Continue a customer chat started through LiveAgent.

Ans> AC

6. What is a capability of Collaborative Forecasts?
Choose 2 answers

A.View different types of forecasts in the Forecasts tab.
B.Filter forecast report data by periods in a custom fiscal year.
C.Show forecasts by territory in the Forecasts tab.
D.Filter forecast report data using the "My direct reports" filter.

Ans> AD

7. How can Salesforce Knowledge be used in the Salesforce Console?
Choose 2 answers

A.A sales rep can create an article from the Solutions related list on an

opportunity.
B.A support agent can track the status of articles using the interaction log

layout.
C.A support agent can create an article from the Knowledge widget without leaving

the case.
D.A sales rep can search for articles using the Knowledge footer while viewing an

opportunity.

Ans> CD

8. How can an administrator customize reporting for users?
Choose 2 answers
A.Enable historical trending reports for campaigns.
B.Hide report types from all users.
C.Limit the number of reports a single user can create.
D.Remove footer information from exported reports

Ans> AD

9. How can an administrator control access to the Salesforce1 mobile application?
Choose 2 answers
A.Create and assign a mobile configuration.
B.Enforce IP restrictions for mobile devices.
C.Assign the Mobile User a standard profile.
D.Define which users have login access.

Ans> BD

10. What is a capability of the Data Import Wizard?
Choose 2 answers

A.Example import values are displayed to help with field mapping.
B.Records can be imported for all standard and custom objects.
C.Field mappings can be saved and used in later imports.
D.An import file can be dragged into the wizard for uploading.

Ans> BD

11. How can the Salesforce Console be used?
Choose 2 answers

A.Sales reps can access multiple component types in a single sidebar.
B.External users can find articles using the Knowledge footer in the console.
C.Support agents can split workspaces across multiple screens.
D.Support agents can personalize which fields they see in the highlights panel.

Ans> AC

12. What option is available to a user when building a dashboard?
Choose 2 answers

A.Display fractions as percentages in a table component.
B.Add up to 50 components to a single dashboard.
C.Group and name dashboard filter values.
D.Display data from multiple reports in a single component.

Ans> AC

13. What is the capability of Salesforce sync? _Not rememeber exact question and

option
Ans a. Collaborate using chatter
b. sync desktop with Salesforce

Who is going for the NY event?

I was waiting for such kind of event to happen in east coast and am glad its finally happening on Friday, October 19th in New York City. At last  missing Dream force event will not hurt that much.

I hope people of east coast can really utilize Cloudforce New York, the largest cloud computing event. If you are new to Salesforce, its the best way to connect with professional of Salesforce and nevertheless best learning experience.

For registration you can go to :

http://www.salesforce.com

Registration is free. I am also providing some details regarding the event agenda and location that I got in my email. See you there !!

Here are some details to help you manage your Cloudforce New York experience.
Friday, October 19, 2012
The Jacob K. Javits Convention Center of New York
655 West 34th Street
New York, NY 10001


Below is the full agenda for the event. We recommend coming to the breakout rooms 15 minutes prior to session start time in order to obtain your seat. All sessions are open to all attendees, and seating will be made available on a first come, first seated basis.

Agenda

7:30 a.m. – 10:00 a.m. Registration
8:30 a.m. – 9:30 a.m. Breakout Session
10:00 a.m. – 12:00 p.m. “Business is Social” Keynote with Marc Benioff and Special Guests
12:00 p.m. – 6:00 p.m. Expo
1:00 p.m. – 2:00 p.m. Breakout Session
2:30 p.m. – 3:30 p.m. Breakout Session
4:00 p.m. – 5:00 p.m. Breakout Session
5:00 p.m. – 6:00 p.m. Networking Reception

DEV401 or Salesforce Developer exam

I recently cleared my Salesforce certification(ADM 201 and DEV 401)  so sharing few tips on the exam.

Please make sure you understand the objective of the exam outlined in the STUDY GUIDE of respective exam. You can do that by visiting:

http://certification.salesforce.com/Developers

For DEV401 I have used SUMMER12 and cleared the exam in September12.

I am sharing the online resources that helped me the most for my DEV401. 

For me the Force.com Fundamentals was the life saver. It helped me to understand all the objectives of the study guide. I made the Recruiting application and that prepared me for my exam all the way.

You can refer the this ebook at:

http://wiki.developerforce.com/page/Force_Platform_Fundamentals

Its my request please complete this book and create the application and I can assure you that nobody can stop you from clearing your exam.

You can also utilize ITUNES podcast at:

http://itunes.apple.com/us/podcast/salesforce.com-training-certification/id325668840

You can prepare yourself giving these mock quizzes available at:

http://www.allaboutsfdc.com/

http://www.chicagosfdc.com/salesforce-com-developer-certification-practice-exams/

http://salesforcedumps.blogspot.com/2012/02/dev-401-dumps-part-i-sf-dev-401-dumps-1.html

Please leave your comments and happy learning!!!!!!!!

ADM 201 or Salesforce ADMIN Exam

I recently cleared my Salesforce certification (ADM201 and DEV401)  so sharing few tips on the exam.
Please make sure you understand the objective of the exam outlined in the STUDY GUIDE of respective exam. You can do that by visiting:
http://certification.salesforce.com/Administrators

For my ADM201 exam, I have used SPRING12 study guide as I cleared my exam in June12.

For headstart,  I am sharing with you my SPRING12 study guide Objectives. I tried to answer most of them. For rest of the objective you can utilize HELP &TRAINING Window of your Salesforce edition and do explore Tips & UserGuides and cheatsheets provided. They really help you understand things from admin perspective.

Study Guide Objectives with Answers

Here are some other useful documents that can help you:
Certification Concepts Pattern
Sample Test Questions
Limits in Salesforce

I also worked on the following workbooks available on DeveloperForce Site

1. Force.com Workbook
2. Analytic Workbook
I am sharing the online resources that helped me the most for my ADM201. You can prepare yourself giving these mock quizzes available at:

http://www.allaboutsfdc.com/

http://www.chicagosfdc.com/salesforce-com-administrator-certification-practice-exams/

http://forceprepare.com/tutorial/admintutorial.html

http://www.flashcardexchange.com/cards/salesforcecom-adm-201-2044630

Please do leave your comments and happy learning!!!!