ADM 201 or Salesforce Administrator Spring 14 maintenance exam

1. What can an administrator do using SalesforceA on a mobile device?
Choose 3 answers

A.Assign a permission set to a user.
B.Reset a user's password.
C.Freeze a user.
D.Assign a user to a custom profile.
E.Create a new user.

Ans> ABC

2. Which Salesforce feature is used to create cases from the Salesforce side panel

in Outlook?

A.Workflow actions
B.Email-to-case
C.Global create actions
D.Web-to-case

Ans> C

3. What is a capability of Salesforce Orders?
Choose 2 answers

A.Account and contract fields on an order can be modified.
B.Reduction orders can be created to process product returns.
C.An order can be associated with multiple price books.
D.Orders can be created directly from an account or contract.

Ans> BD

4. What can users do on a topic detail page?
Choose 2 answers

A.View people who are knowledgeable about the topic.
B.Endorse themselves as knowledgeable about the topic.
C.Endorse other people as knowledgeable about the topic.
D.Rank knowledgeable people by level of expertise on the topic.

Ans> AC

5. What is a capability of Case Feed?
Choose 2 answers

A.Drag and drop attachments into emails.
B.Use @mentions to reference Chatter External users.
C.Add inline images to emails from the publisher.
D.Continue a customer chat started through LiveAgent.

Ans> AC

6. What is a capability of Collaborative Forecasts?
Choose 2 answers

A.View different types of forecasts in the Forecasts tab.
B.Filter forecast report data by periods in a custom fiscal year.
C.Show forecasts by territory in the Forecasts tab.
D.Filter forecast report data using the "My direct reports" filter.

Ans> AD

7. How can Salesforce Knowledge be used in the Salesforce Console?
Choose 2 answers

A.A sales rep can create an article from the Solutions related list on an

opportunity.
B.A support agent can track the status of articles using the interaction log

layout.
C.A support agent can create an article from the Knowledge widget without leaving

the case.
D.A sales rep can search for articles using the Knowledge footer while viewing an

opportunity.

Ans> CD

8. How can an administrator customize reporting for users?
Choose 2 answers
A.Enable historical trending reports for campaigns.
B.Hide report types from all users.
C.Limit the number of reports a single user can create.
D.Remove footer information from exported reports

Ans> AD

9. How can an administrator control access to the Salesforce1 mobile application?
Choose 2 answers
A.Create and assign a mobile configuration.
B.Enforce IP restrictions for mobile devices.
C.Assign the Mobile User a standard profile.
D.Define which users have login access.

Ans> BD

10. What is a capability of the Data Import Wizard?
Choose 2 answers

A.Example import values are displayed to help with field mapping.
B.Records can be imported for all standard and custom objects.
C.Field mappings can be saved and used in later imports.
D.An import file can be dragged into the wizard for uploading.

Ans> BD

11. How can the Salesforce Console be used?
Choose 2 answers

A.Sales reps can access multiple component types in a single sidebar.
B.External users can find articles using the Knowledge footer in the console.
C.Support agents can split workspaces across multiple screens.
D.Support agents can personalize which fields they see in the highlights panel.

Ans> AC

12. What option is available to a user when building a dashboard?
Choose 2 answers

A.Display fractions as percentages in a table component.
B.Add up to 50 components to a single dashboard.
C.Group and name dashboard filter values.
D.Display data from multiple reports in a single component.

Ans> AC

13. What is the capability of Salesforce sync? _Not rememeber exact question and

option
Ans a. Collaborate using chatter
b. sync desktop with Salesforce